Agent

Resource Action
Articles List
Articles Show
Articles Search
Articles List Translations
Articles Show Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List 1
Filters Show 1
Filters List Cases 1
Groups List
Groups Show
Groups List Filters 1
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Integration URLs List
Integration URLs Show
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create 2
Macros List 1
Macros Show 1
Macros List Actions 1
Macros Show Action 1
Topics List
Topics Show
Topics List Translations
Topics Show Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Notes

  • [1] Only applies to resources for which the agent has permission based on Admin settings.
  • [2] Only applies when label creation for Agents is enabled in Admin settings.

Reporting Agent

Resource Action
Articles List
Articles Show
Articles Search
Articles List Translations
Articles Show Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List 1
Filters Show 1
Filters List Cases 1
Groups List
Groups Show
Groups List Filters 1
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Integration URLs List 1
Integration URLs Show 1
Jobs List
Jobs Show
Labels List
Labels Show
Macros List 1
Macros Show 1
Macros List Actions 1
Macros Show Action 1
Topics List
Topics Show
Topics List Translations
Topics Show Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Notes

  • [1] Only applies to resources for which the Reporting Agent has permission based on Admin settings.

Workflow Manager

Resource Action
Articles List
Articles Show
Articles Search
Articles List Translations
Articles Show Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List
Filters Show
Filters List Cases
Groups List
Groups Show
Groups List Filters
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Insights Show Meta
Insights Create Report
Integration URLs List
Integration URLs Show
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List 1
Macros Show 1
Macros List Actions 1
Macros Show Action 1
Topics List
Topics Show
Topics List Translations
Topics Show Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Notes

  • [1] Only applies to resources for which the Workflow Manager has permission based on Admin settings.

Knowledgebase Manager

Resource Action
Articles List
Articles Show
Articles Create
Articles Update
Articles Delete
Articles Search
Articles List Translations
Articles Show Translation
Articles Create Translation
Articles Update Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List 1
Filters Show 1
Filters List Cases 1
Groups List
Groups Show
Groups List Filters 1
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Insights Show Meta
Insights Create Report
Integration URLs List 1
Integration URLs Show 1
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List
Macros Show
Macros Create
Macros Update
Macros Delete
Macros List Actions
Macros Show Action
Macros Update Action
Topics List
Topics Show
Topics Create
Topics Update
Topics Delete
Topics List Translations
Topics Show Translation
Topics Create Translation
Topics Update Translation
Topics Delete Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Notes

  • [1] Only applies to resources for which the Content Manager has permission based on Admin settings.

Content Manager

Resource Action
Articles List
Articles Show
Articles Create
Articles Update
Articles Delete
Articles Search
Articles List Translations
Articles Show Translation
Articles Create Translation
Articles Update Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List 1
Filters Show 1
Filters List Cases 1
Groups List
Groups Show
Groups List Filters 1
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Insights Show Meta
Insights Create Report
Integration URLs List 1
Integration URLs Show 1
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List
Macros Show
Macros Create
Macros Update
Macros Delete
Macros List Actions
Macros Show Action
Macros Update Action
Topics List
Topics Show
Topics Create
Topics Update
Topics Delete
Topics List Translations
Topics Show Translation
Topics Create Translation
Topics Update Translation
Topics Delete Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Notes

  • [1] Only applies to resources for which the Content Manager has permission based on Admin settings.

Business Manager

Resource Action
Articles List
Articles Show
Articles Create
Articles Update
Articles Delete
Articles Search
Articles List Translations
Articles Show Translation
Articles Create Translation
Articles Update Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List
Filters Show
Filters List Cases
Groups List
Groups Show
Groups List Filters
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Insights Show Meta
Insights Create Report
Integration URLs List
Integration URLs Show
Integration URLs Create
Integration URLs Update
Integration URLs Delete
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List
Macros Show
Macros Create
Macros Update
Macros Delete
Macros List Actions
Macros Show Action
Macros Update Action
Topics List
Topics Show
Topics Create
Topics Update
Topics Delete
Topics List Translations
Topics Show Translation
Topics Create Translation
Topics Update Translation
Topics Delete Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Administrative Manager

Resource Action
Articles List
Articles Show
Articles Create
Articles Update
Articles Delete
Articles Search
Articles List Translations
Articles Show Translation
Articles Create Translation
Articles Update Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List
Filters Show
Filters List Cases
Groups List
Groups Show
Groups List Filters
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Insights Show Meta
Insights Create Report
Integration URLs List
Integration URLs Show
Integration URLs Create
Integration URLs Update
Integration URLs Delete
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List
Macros Show
Macros Create
Macros Update
Macros Delete
Macros List Actions
Macros Show Action
Macros Update Action
Topics List
Topics Show
Topics Create
Topics Update
Topics Delete
Topics List Translations
Topics Show Translation
Topics Create Translation
Topics Update Translation
Topics Delete Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Administrator

Resource Action
Articles List
Articles Show
Articles Create
Articles Update
Articles Delete
Articles Search
Articles List Translations
Articles Show Translation
Articles Create Translation
Articles Update Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List
Filters Show
Filters List Cases
Groups List
Groups Show
Groups List Filters
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Insights Show Meta
Insights Create Report
Integration URLs List
Integration URLs Show
Integration URLs Create
Integration URLs Update
Integration URLs Delete
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List
Macros Show
Macros Create
Macros Update
Macros Delete
Macros List Actions
Macros Show Action
Macros Update Action
Topics List
Topics Show
Topics Create
Topics Update
Topics Delete
Topics List Translations
Topics Show Translation
Topics Create Translation
Topics Update Translation
Topics Delete Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Knowledgebase Administrator

Resource Action
Articles List
Articles Show
Articles Create
Articles Update
Articles Delete
Articles Search
Articles List Translations
Articles Show Translation
Articles Create Translation
Articles Update Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List 1
Filters Show 1
Filters List Cases 1
Groups List
Groups Show
Groups List Filters 1
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Integration URLs List 1
Integration URLs Show 1
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List
Macros Show
Macros Create
Macros Update
Macros Delete
Macros List Actions
Macros Show Action
Macros Update Action
Topics List
Topics Show
Topics Create
Topics Update
Topics Delete
Topics List Translations
Topics Show Translation
Topics Create Translation
Topics Update Translation
Topics Delete Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show

Notes

  • [1] Only applies to resources for which the Knowledgebase Admin has permission based on Admin settings.

Billing Administrator

Resource Action
Articles List
Articles Show
Articles Create
Articles Update
Articles Delete
Articles Search
Articles List Translations
Articles Show Translation
Articles Create Translation
Articles Update Translation
Brands List
Brands Show
Cases List
Cases Search
Cases Show
Cases Create
Cases Show Message
Cases List Replies
Cases Show Reply
Cases Create Reply
Cases Update Reply
Cases List Note
Cases Show Note
Cases Create Note
Companies List
Companies Show
Companies Create
Companies Update
Companies Search
Custom Fields List
Custom Fields Show
Customers List
Customers Show
Customers Create
Customers Update
Customers Search
Facebook Users List
Facebook Users Show
Filters List
Filters Show
Filters List Cases
Groups List
Groups Show
Groups List Filters
Groups List Users
Inbound Mailboxes List
Inbound Mailboxes Show
Insights Show Meta
Insights Create Report
Integration URLs List
Integration URLs Show
Integration URLs Create
Integration URLs Update
Integration URLs Delete
Jobs List
Jobs Show
Labels List
Labels Show
Labels Create
Labels Update
Labels Delete
Macros List
Macros Show
Macros Create
Macros Update
Macros Delete
Macros List Actions
Macros Show Action
Macros Update Action
Topics List
Topics Show
Topics Create
Topics Update
Topics Delete
Topics List Translations
Topics Show Translation
Topics Create Translation
Topics Update Translation
Topics Delete Translation
Twitter Accounts List
Twitter Accounts Show
Twitter Accounts List Tweets
Twitter Accounts Show Tweet
Twitter Accounts Create Tweet
Twitter Users List
Twitter Users Show
Twitter Users Create
User Preferences List
User Preferences Show
User Preferences Update
Users List
Users Show